The following are our most frequently asked questions with answers designed to help you quickly & easily.

Your Black Lab, user registration

What is Your Black Lab Registration?

A central location for user information that is applied throughout Your Black Lab web sites for authentication and access to entitled content areas.

Why register?

Though anyone can view the homepage of, or search the site, you must register to view documents on the site.

Registration enables us to restrict access. Only professionals, Consultants, media representatives, or Spatial industry representatives may register. Registration allows us to collect data on our users. Our privacy policy ensures that we never disclose information about any specific user to third parties. Your registration allows you to access your secure Your Black Lab profile which can include your preferences, interests, personal information.

What are the benefits of having a Your Black Lab Registration ID?

Your Your Black Lab Registration ID is your single point of access to Your Black Lab web applications. You need just one Your Black Lab ID and one password to access any Your Black Lab Registration based application. Additionally, your information is centralized so you can maintain it in a convenient and secure location. The benefits of having an Your Black Lab Registration ID will increase over time as more applications migrate to Your Black Lab Registration.

What are the rules for specifying an Your Black Lab ID?

Your Your Black Lab ID must have the format of a valid email address. It is uneditable and

  • must be no longer than 20 characters
  • must contain an '@' character that separates the user and domain values (example:
  • may contain numbers (0-9), upper and lower case letters (A-Z, a-z), hyphens (-), underscore (_) and periods (.), !, #, $, %, &, ', +, /, =, ?, [, ], ^, `, {, |, }, ~
  • cannot contain any spaces, backslash (\), colon (:), double-quote ("), semicolon (;), comma (,), less than (<) and the greater than (>) characters, parentheses("(", ")"), asterisks("*")

Why do I have to provide an email address as my Your Black Lab ID?

Soon all registered users will have to have an email address as an Your Black Lab ID so eventually the separate email address field will become obsolete. From now on, newly registering users must choose an email address as their Your Black Lab ID. For now, they must still submit their email address contact information separately. Registered users can continue to edit this email contact information, while the original email assigned as their Your Black Lab ID remains uneditable. It does not matter if the email in your Your Black Lab ID and your email address fields do not match.

Why can't I edit my Your Black Lab ID?

Your Your Black Lab ID is the unique identifier for your Your Black Lab profile, so as you update your password-protected information, it always remains constant. Even if you edit your email address, it won't affect the Your Black Lab ID you assigned to your profile.

What are the rules for specifying an Your Black Lab ID for those prompted to register again?

  • must be only single-byte characters
  • must be at least 3 characters long
  • must not be longer than 20 characters
  • cannot contain any spaces
  • can contain only numbers (0-9), upper and lower case letters (A-Z, a-z), hyphens (-), underscore (_), and periods (.)

What are the rules for specifying a password?


  • must be only single-byte characters
  • are case sensitive. When you log on you will have to enter your password exactly as you enter it here
  • must be at least 8 characters long
  • must not be longer than 31 characters
  • cannot contain any spaces, and can contain only numbers (0-9), upper and lower case letters (A-Z, a-z), hyphens (-), underscore (_), periods (.), and the @ character
  • cannot contain the Your Black Lab ID
  • cannot contain the existing password, when changing password
  • cannot contain the word "password"
  • will be expiring passwords for all users every 90 days. To avoid interruption of your personalized experience, please change your password before the expiration dates.

How can I report a problem encountered while using the Your Black Lab Registration functions?

You can report a problem by calling the help desk.

What should I do if I forget my Your Black Lab ID / Security Question or password?

You may reset your password by using the "Forgot Password" option on the Your Black Lab Registration web site. If you need assistance regarding a forgotten Your Black Lab ID and/or Forgotten security question, please contact the

How will Your Black Lab use my personal information? How will Your Black Lab assure privacy and security of my information?

We know that you are concerned about your privacy; so is Your Black Lab. If you provide Your Black Lab with information about yourself, such as name, postal address, e-mail address, or other personal data, we may add it to our records. From time to time you may receive information about our products, services, activities, or contacts for other business purposes, unless you specify that you do not wish to be contacted by selecting that option on the registration form. To learn more, you can read about Your Black Lab's general Internet privacy practices. Our privacy practices are designed to provide a high level of protection for your personal data, all over the world.

Update my personal information.

View, update or add to any personal contact details, job title or registration settings information, once you've registered and signed in.

General questions

Which browsers are compatible with Your black lab products?

For best performance while browsing Your Black Lab, we suggest using Windows Internet Explorer 7, Microsoft Internet Explorer 6, or Mozilla Firefox. With earlier versions of these browsers, you might not be able to use all features of our application functionality.

How can I provide feedback about Your Black Lab ?

We welcome your input and encourage you to share it with us.

What other discussion forums does Your black lab have?

Presently we have not launched any discussion forum or blogs. when we launch our forum, we'll intimate to you.

What are the Terms of Use for your black Lab products?

To read the Terms of Use, go to your black lab Terms of Use.

Purchasing software

Where can I find information about ordering and downloading application?

How can I pay for my purchase?

Am I buying my software directly from your black lab?

How can I tell who the reseller of our solutions are?

Do I have to pay sales tax?

Who do I contact if I have a problem with my purchase?

Downloading application and/or Data

Whom should I contact if I face problem in downloading the data and/or application.

Do I have to install the Secure certificates to buy and download AVM/ Batch comps data from the site?

Can I create a backup CD of my data?

How do I archive information about data I have purchased?

How do I place a new order?

I am having problems downloading my purchase.

Processing your product on our application Platform

I'm interested in selling my data on your platform. What do I do?

Can I get a "processed using Your Black Lab" certification and logo license for my product?

What resources does Your Black Lab have for it's partners?

Product support

Where can I get technical support for my purchase?

I bought product license and now I need additional license. Who can I contact about this?

Can I cancel and/or Reduce my no of license?

Where can I find Help for all Your Black Lab products?

Privacy and security

Where can I find Your Black Lab's privacy statement?

Your Black Lab is committed to protecting your privacy. Please read our privacy statement. Your Black Lab does not collect personally identifiable information about shoppers, except when they contact our Web site; in that case, we ask for a name and e-mail address so that we can reply.